Shipping & Returns
Shipping Policy
Thank you for shopping with The London Tech Hub.
We are committed to providing a smooth and reliable delivery experience for all our customers.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information, when available.
Delivery Times
Estimated delivery times:
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United Kingdom: 5–12 business days
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Europe: 7–15 business days
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International Orders: 10–20 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
From time to time, we may offer free shipping promotions.
Customs and Import Duties
For international orders, customs fees, import duties, taxes, or other charges imposed by local authorities are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that all shipping information is accurate before placing your order.
The London Tech Hub is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery so we can assist you in resolving the issue.
Contact Us
If you have any questions regarding shipping, please contact us.
Return & Exchange Policy
At The London Tech Hub, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase must be provided.
Non-Returnable Items
Certain items cannot be returned, including:
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Personal care products
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Items marked as final sale
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Gift cards
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Products damaged due to misuse
Exchanges
We only replace items if they are defective, damaged upon arrival, or if the wrong item was received.
If you need an exchange, please contact our support team with photos and order details.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged.
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The wrong item was received.
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The item is defective.
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Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photographs showing the issue.
Contact Us
For return or exchange requests.